Customer and Personal Service
Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
Mathematics
Using math to solve problems.
Mathematics
Knowledge of arithmetic, algebra, geometry, calculus, statistics, and their applications.
Writing
Writing things for co-workers or customers.
Judgment and Decision Making
Thinking about the pros and cons of different options and picking the best one.
Complex Problem Solving
Noticing a problem and figuring out the best way to solve it.
Critical Thinking
Thinking about the pros and cons of different ways to solve a problem.
Service Orientation
Looking for ways to help people.
Economics and Accounting
Knowledge of economic and accounting principles and practices, the financial markets, banking and the analysis and reporting of financial data.
Speaking
Talking to others.
Reading Comprehension
Reading work-related information.
Social Perceptiveness
Understanding people's reactions.
English Language
Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
Active Listening
Listening to others, not interrupting, and asking good questions.
Systems Analysis
Figuring out how a system should work and how changes in the future will affect it.
Persuasion
Talking people into changing their minds or their behavior.
Monitoring
Keeping track of how well people and/or groups are doing in order to make improvements.
Sales and Marketing
Knowledge of principles and methods for showing, promoting, and selling products or services. This includes marketing strategy and tactics, product demonstration, sales techniques, and sales control systems.
Administrative
Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology.
Systems Evaluation
Measuring how well a system is working and how to improve it.
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